Virtual reception. Virtual reception for government authorities Virtual reception

Information for review, wishing to send an appeal in the form of an electronic document.

Please, before sending an appeal in the form of an electronic document, carefully read, as well as the following information.

Applications sent in the form of an electronic document through the official website are sent to the Federation Council of the Federal Assembly of the Russian Federation and are considered by officials of the Federation Council of the Federal Assembly of the Russian Federation and authorized persons of the Staff of the Federation Council of the Federal Assembly of the Russian Federation in the manner established by the order of the Chairman of the Council Federation of June 23, 2011 No. 189rp-SF.

2. Before sending an appeal in the form of an electronic document, you must write it, indicating without fail:

2.1. in the electronic questionnaire:

2.1.1. your last name, first name, patronymic (the latter - if available);

2.1.2. e-mail address to which the response should be sent, notification of the forwarding of the request;

2.2. in the field for entering the text of the appeal in the form of an electronic document:

2.2.1. either the name of the state body to which you are sending the appeal in the form of an electronic document, or the surname, first name, patronymic of the person concerned, or the position of the person to whom you are sending the appeal in the form of an electronic document;

We would like to draw your attention to the fact that in accordance with clause 15 of the Instructions for working with citizens' appeals in the Federation Council of the Federal Assembly of the Russian Federation, erroneously sent appeals in the form of an electronic document remain without consideration.

2.2.2. the essence of the proposal, application, complaint.

3. The answer to your letter in the form of an electronic document or a notification of its forwarding is sent in the form of an electronic document to the e-mail address (e-mail) specified by you in your application in the form of an electronic document.

4. In the obligatory field for entering the text of the appeal in the form of an electronic document, you set out the essence of the proposal, statement or complaint in accordance with Art. 7 of the Federal Law of May 2, 2006 No. 59-FZ "On the Procedure for Considering Applications of Citizens of the Russian Federation".

If the text of your appeal does not allow you to determine the essence of the proposal, application or complaint, the response to the appeal is not given, and it is not subject to being sent for consideration to a state body, local government body or an official in accordance with their competence, about which you will reported within seven days from the date of registration of the appeal.

The text of your appeal in electronic form, typed and sent through the information resource is saved and displayed in the "Personal Account" of the author.

Please note that in order to ensure non-disclosure of the information contained in your appeal, as well as information relating to your private life, when filling out the text entry field for the appeal in the form of an electronic document, there is protection against possible injection of malicious code.

5. If necessary, in support of your arguments, you have the right to attach the necessary documents and materials to the application in electronic form.

You can attach the necessary documents and materials in electronic form in any sequence no more than five independent file attachments without archiving (attachment file) of the following formats:

text (graphic) format: txt, doc, docx, rtf, xls, xlsx, pps, ppsx, ppt, pptx, pub, pdf, jpg, jpeg, bmp, png, tif, gif, pcx, odf;

audio (video) format: mp3, wma, avi, mp4, mkv, wmv, mov, flv.

Other formats are not processed in the information systems of the Office of the Federation Council of the Federal Assembly of the Russian Federation.

We would like to inform you that the transfer of the attachment file (s) to the mail server depends on the bandwidth of the "Internet" network, and the receipt depends on the volume of the transmitted files processed by the mail server.

When your equipment is connected to the Internet via dedicated communication channels using ADSL, 3G, 4G, WiFi and other technologies that provide similar data transfer rates in the Internet, transfer and processing of file (s) with a total size of:

up to 5 Mb is carried out, as a rule, without time delay;
from 5 Mb to 10 Mb can be performed with a time delay;
over 10 MB may not be implemented.

6. If the text sent by you in the form of an electronic document, contained in the text entry field of the appeal in the form of an electronic document, does not contain a proposal, statement or complaint, but only a link to the application (file attachment) or to the content of the Internet site, then the response explains the procedure for its consideration, established by the Federal Law of May 2, 2006 No. 59 "On the Procedure for Considering Applications of Citizens of the Russian Federation."

7. We draw your attention to the procedure for considering individual applications, provided for in Art. 11 of the Federal Law of May 2, 2006 No. 59-FZ "On the Procedure for Considering Applications of Citizens of the Russian Federation".

8. When you send your appeals regarding the appeal of court decisions, it is necessary to keep in mind the following.

According to the Constitution of the Russian Federation, justice in Russia is administered only by the court. The judiciary is independent and operates independently of the legislative and executive branches. The decisions of the judicial authorities are appealed against in the procedural order established by law.

9. If you send an appeal containing a question affecting the interests of an indefinite circle of persons, the answer to which was posted on this site, you will be informed within seven days from the date of registration of the appeal with the email address of the page of this site on which the answer to the question is posted, delivered at your address.

10. Information about the personal data of the authors of appeals sent in the form of an electronic document, the information contained in the appeals of the authors, as well as information concerning the private life of the authors, are stored and processed in compliance with the requirements of Russian legislation.

11. You are given the opportunity to receive chronologically structured information about the progress and results of consideration of applications or inquiries sent by you through the "Personal Account" to the Federation Council of the Federal Assembly of the Russian Federation.

The "Personal Account" contains data on each appeal or request sent by you from the moment of registration of the author on the information resource "Personal Account" in the section "Virtual Reception" on the official website of the Federation Council of the Federal Assembly of the Russian Federation.

12. It is possible to view the site on various devices - from smartphones and tablets to widescreen monitors.

Address for sending applications in writing to the Federation Council of the Federal Assembly of the Russian Federation by regular mail:
st. Bolshaya Dmitrovka, 26, Moscow, 103426

Please, carefully read the information about the registration of the appeal on the website and the procedure for its consideration

1. Applications sent through the "Virtual Reception" of the official website of the Administration of the Kemerovo Region go to the Department for Work with Citizens of the Administration of the Kemerovo Region (tel. 8-384 2-58-57-67).
2. Before sending an appeal in the form of an electronic document, you must correctly fill out the form.
3. In the mandatory field for entering the text of the appeal in the form of an electronic document, the essence of the proposal, application or complaint should be stated in accordance with Article 7 of the Federal Law of May 2, 2006 No. 59-FZ "On the Procedure for Considering Appeals from Citizens of the Russian Federation" (hereinafter - Federal Law No. 59-FZ).
4. After registration, the appeals are sent for consideration to the state body, local self-government body or official, whose competence includes the solution of the issues raised in the appeal (paragraph 3 of Article 8 of Federal Law No. 59-FZ). Appeals received by a state body, local self-government body or an official in accordance with their competence are considered within 30 days from the date of registration of the appeal (clause 1 of Article 12 of Federal Law No. 59-FZ).
5. We would like to draw your attention to the procedure for considering individual applications, provided for in Article 11 of Federal Law No. 59-FZ. When sending applications regarding the appeal of court decisions, it is necessary to keep in mind the following. According to the Constitution of the Russian Federation, justice in Russia is administered only by the court. The judiciary is independent and operates independently of the legislative and executive branches. The decisions of the judicial authorities are appealed against in the procedural order established by law. Appeals that contain obscene or offensive language, threats to the life, health and property of an official, as well as members of his family, a state body, local government body or an official has the right to leave unanswered on the merits of the questions raised in it (paragraph 3 of Article 11 of the Federal Law No. 59-FZ).
6. The response to the appeal is sent in the form of an electronic document to the e-mail address indicated in the appeal, received in the form of an electronic document (clause 4 of article 10 of Federal Law No. 59-FZ).
7. Information about the personal data of the authors of applications sent in the form of an electronic document is stored and processed in compliance with the requirements of the legislation of the Russian Federation on personal data (Federal Law of July 27, 2006 No. 152-FZ "On Personal Data").
8. If necessary, in support of your arguments, you have the right to attach the necessary documents and materials to the application in electronic form or send them by regular mail to the address: Sovetskiy Ave., house No. 62, Kemerovo, 650064.

The virtual office, organized by the specialists of our contact center, will increase the efficiency and quality of processing incoming calls from residents. This service will significantly relieve your specialists of the burden of receiving calls with the same type of questions. At the same time, the population will easily get through and receive a professional answer to a question of interest, and you will optimize salary costs (there is no need to maintain permanent full-time employees), for the maintenance of expensive professional equipment.

By using the service, you will be able to involve your employees to perform more important tasks. Our operators will welcome subscribers on behalf of the administration. We will develop and agree with you in advance the rules of behavior of operators and scenarios for conducting dialogues, in which we will write down the correct answers to incoming questions. Specifically for your project, our IT service will develop an information resource that will contain the entire knowledge base of the operator.

In case of specific questions, it is possible to forward calls to your specialist. Thanks to the technical capabilities of the call center and the algorithms of work previously agreed with you, call processing will be performed efficiently, the risk of missed calls will decrease due to correctly formed operator shifts (we measure the peaks of calls and offer the optimal schedule for receiving calls). To improve the quality of service, our operators regularly undergo trainings on telephone etiquette, communication techniques with different types of subscribers, and rules for getting out of conflict situations.

We will provide you with a personal project manager, whose tasks will include ensuring the quality parameters of work on the project promised by us, monitoring the work of operators, preparing and transmitting to you monthly reports on the progress of the project and constant contact with your representative.

The advantages of using our resources in comparison with your specialists:

• Your specialists will focus on their immediate responsibilities, rather than answering frequent calls
• You optimize the costs of servicing subscribers by phone: employee salaries, expensive equipment
• if necessary, the service can be provided around the clock
• subscribers will call a single telephone number
• operator dialogs will be recorded and archived

Using the service, you will receive:

• loyal citizens thanks to affordable dial-up and professional service
• report on the number of received calls
• list of the most frequently asked questions in percentage
• rhythms of subscribers' calls
• determining the degree of subscriber loyalty
• other types of reports upon your request

In this section you can send a message to the virtual reception of the rector of the Academy of Social Management

• Reception rules

  Dear visitors of the virtual reception of the ASOU

• Reviews of appeals

  Message text: The Academy of Social Management has prepared very worthy programs. Helped teachers to improve their professional level. There was a desire to work even better. Many thanks. We wish you continued success.

  Message text: At the moment, I am a student of the advanced training course, the teachers of which are Atyaksheva T.V., Labutina V.A., I would like to express my deep gratitude to them for the material they give us, the classes are built competently, interestingly, I will apply the knowledge gained with great pleasure in your future work. Thank you!

  Message text: Teachers of the course "Information and communication technologies in the activities of a teacher of preschool education" Atyaksheva T.V. and V.A. Labutin. all the necessary material was presented very interestingly. all the lessons were quite extensive, useful and interesting. A lot of information can now be used in your professional activities.

  Message text: I would like to express my gratitude to Tatyana Vitalievna Atyaksheva and Varvara Anatolyevna Labutina for their high professionalism in work. I would like to note the literacy of teachers, oratory and accessibility in expressing their thoughts. Thank you very much!

  Message text: I liked the course with its electronic platform, it is very convenient !!! Many thanks to teachers Varvara Anatolyevna Labutina and Tatyana Vitalievna Atyaksheva for organizing the entire educational process and an individual approach to each student!

  Message text: I would like to leave words of gratitude to Labutina Varvera Anatolyevna for her professionalism, for the availability of material and ease in new information. I learned a lot during these courses. Thank you so much!

  Message text: Tatyana Vitalievna Atyaksheva taught us the course "Information and communication technologies of the activity of a preschool teacher" in the city of Dmitrov, MO. One can feel the deep knowledge of the teacher in many educational issues, great pedagogical experience, and most importantly, the desire and ability to pass on their knowledge and experience to us - to their students. We will remember the teacher with great gratitude and love.

  Message text: Varvara Anatolyevna Labutina taught us the course "Information and communication technologies for the activities of a preschool teacher" in Dmitrov. Young specialist. She is very pleasant to talk to, correct and conscientious. She told and taught us to understand the modern trends in educational Internet resources. Thank you so much.

  Message text: Atyaksheva Tatyana Vitalievna and Labutina Varvara Anatolyevna want to express my deep gratitude for conducting such a course. Because they know their subject and know how to present and convey it to us. They can calmly, interestingly, and most importantly, with the desire to work with us. They taught me to introspect my speech, listen to what I say. They taught me how to do a lot of work on the computer correctly and quickly. I am delighted. Thank you very much!

  Message text: Thanks for the interesting presentation of the material! It was interesting, exciting, useful! Stupina I.V.

  Message text: I express my gratitude to the teachers of the course Atyaksheva T.V. and V.A. Labutina for very informative courses, especially now, when ICT in preschool educational institutions are so in demand, in connection with the introduction of the Federal State Educational Standard Law